Who we are
Inchapters is operated by Node Scope Ltd, a UK company. For anything in this policy, or any question about your data, contact john.fergie001@gmail.com.
What we collect
- Contact details you give us — name, email, and (if you provide it) phone number, for you and the storyteller.
- The storyteller's answers — as text, voice recordings, video, and photos you or they upload through the interview.
- For Memorial orders — recordings, photos, and videos of someone who has passed away, along with anything family members contribute about them.
- Payment details, handled directly by Stripe — we don't store your card details ourselves.
- Basic order and account records — which chapters are approved, delivery address, order status.
How we use it
To build and print your book: turning the storyteller's answers into a narrative, generating the audiobook and QR-linked audio if you order Voicever, and producing the finished print files. We don't sell your data, and we don't use it for advertising.
AI processing — including voice cloning
Building your book uses a small number of specific AI services, each doing one job:
| Provider | What it does |
|---|---|
| Anthropic (Claude) | Turns the storyteller's answers into narrative prose |
| OpenAI (Whisper) | Transcribes spoken answers to text |
| ElevenLabs | Only if you order Voicever — clones the storyteller's voice to narrate the finished book |
Voice cloning creates a synthetic model capable of reproducing someone's voice — a more sensitive kind of processing than storing a recording, and one we're currently reviewing against the higher legal bar that applies to biometric data (in particular, UK GDPR Article 9). Until that review is complete, we're being deliberately conservative: we don't use cloned voice data for anything beyond generating the specific narration you've ordered, and we're working on a clearer, standalone consent step for this specifically, separate from general checkout agreement.
We don't use your recordings or narrative to train AI models beyond generating your own book and (if ordered) your own Voicever narration.
Who else we share it with
Beyond the AI providers above: Stripe (payments), Resend (transactional email), Cloudflare (secure storage for audio linked to your book's QR codes), and Lulu (our print partner — Lulu receives only the finished print files, never your original recordings).
Several of these providers are based in the United States. Where personal data leaves the UK, we rely on the transfer mechanisms each provider makes available (such as the UK-US Data Bridge) — we're reviewing this on a per-provider basis to confirm the right safeguard applies given the sensitivity of some of the data involved.
How long we keep it
Audio linked to QR codes in a printed book is kept for at least 10 years, so the codes keep working — this is a deliberate product promise, not a default. Other data is kept for as long as needed to fulfil your order and deal with any follow-up (support requests, warranty/guarantee claims, legal obligations like tax records for payments).
Your rights
Under UK GDPR, you can ask us to:
- Tell you what personal data we hold about you
- Correct anything inaccurate
- Delete your data — email us and we will action this; because deletion currently involves several linked systems (recordings, generated narrative, any voice clone, backups), it's handled manually rather than instantly, and we'll confirm with you once it's complete
- Object to or restrict certain processing
- Receive a copy of your data in a portable format
To exercise any of these, email john.fergie001@gmail.com. If you're unhappy with our response, you can complain to the UK's Information Commissioner's Office at ico.org.uk.
Security
Recordings and files are stored on Cloudflare's infrastructure, which encrypts data at rest and in transit. Internal access to your recordings is limited to what's needed to produce your book and resolve support issues — not routine browsing — and we're actively tightening exactly how that access is controlled and logged.
Children
Inchapters isn't intended for use by children. The storyteller is typically an adult; if a family member is under 18 and appears in recordings or photos as part of someone else's story, we treat that data with the same care as anyone else's and it's covered by this policy.
Changes to this policy
We'll update this page as our practices evolve — particularly as our review of voice-cloning consent completes — and update the "last reviewed" date at the top when we do.